Your Personal Information
The personal information members provide us is collected solely for the purpose of providing members and their dependents (if applicable) with the Innovative Health Plan, LLC services and benefits. This information is protected by Innovative Health Plan, LLC by maintaining physical, electronic and procedural safeguards.
Personal information we collect about you comes from one or more following sources: paper application, faxed application, and web application. Personal information collected includes, but is not limited to: name, address, city, state, zip, telephone numbers, social security number, date of birth, gender, dependent name, dependent gender, dependent date of birth, dependent social security number, dependent relationship, beneficiary name, beneficiary date of birth, beneficiary gender, beneficiary relationship, bank account information, or credit card information.
We may disclose any or all of this information based on business need only, to our affiliates, service providers, third party service providers, provider networks and other suppliers of products and services to Innovative Health Plan, LLC vendors.
Innovative Health Plan, LLC will maintain member information even after membership is terminated for any reason. This information will be protected in the same manner as that of an active member. A member may request in writing at any time after discontinuing the membership to remove the information from our file.
Sharing Information with Innovative Health Plan, LLC affiliates and Service Providers
Innovative Health Plan, LLC will share member information with its affiliates, related companies and service providers to the extent it is necessary to provide and manage benefits to the member or their dependents. Unless otherwise permitted by law Innovative Health Plan, LLC will not share with these parties any information it collects that is not needed by these parties to provide the benefits to the member or their dependents. These organizations are not authorized to use member information for any purposes other than for Innovative Health Plan, LLC business.
Sharing information with Third Parties or Service Providers not affiliated with Innovative Health Plan, LLC.
Innovative Health Plan, LLC will not share, sell or otherwise disclose to any third parties not affiliated with Innovative Health Plan, LLC member information collected by Innovative Health Plan, LLC. This includes other service providers and marketing organizations not directly related to providing Innovative Health Plan, LLC member services.
Innovative Health Plan, LLC Commitment to Members.
Keeping our member information secure and using it only as needed for business reasons to provide services to our members is a top priority to Innovative Health Plan, LLC. We will safeguard, according to strict standards of security and confidentiality, any information provided to us by our members. We will permit only authorized employees who are trained in the proper handling of member information to have access to that information. Employees who violate our Privacy Policies will be subject to our normal disciplinary process.
We will not reveal member information to any external organizations (other than affiliates and service providers mentioned above), unless the member specifically authorizes us to do so or as required by law. We will always maintain control over the confidentiality of our member information. Whenever we hire other organizations to provide support or services to Innovative Health Plan, LLC, we will require them to conform to our privacy standards and allow us to audit them for compliance. We will attempt to keep member files complete and up to date and accurate. A member can contact our Member Services Department at any time during business hours to correct or update any information. We will not make available information we have collected in connection with or in anticipation of a claim or legal proceeding.